The Challenge
When a new vehicle model is introduced, workshop staff—including mechanics and service receptionists—must be fully prepared to handle its technical complexities and servicing requirements. Automotive brands need a structured, scalable training program that ensures local workshops worldwide receive consistent and effective technical training.
Our Approach
Innovam develops blended learning training programs to equip workshop staff with the technical and diagnostic skills needed for servicing new vehicle models. Each training program consists of:
- A blended training concept – A combination of e-learning and hands-on classroom training.
- Comprehensive participant materials – Including trainer guides, service information, and diagnostic procedures.
- A Train-The-Trainer (TTT) model – Ensuring knowledge is effectively transferred to local trainers for market-wide rollout.
The learning objectives focus on:
- Understanding new vehicle system characteristics and components.
- Mastering diagnostic techniques for efficient problem-solving.
- Navigating brand-specific service portals and literature.
- Applying correct maintenance intervals and service activities.
Blended Learning & Hands-On Experience
Innovam’s blended learning approach ensures that workshop staff gain both theoretical knowledge and practical experience. The program includes:
- E-learning modules and webinars, covering theoretical concepts.
- Interactive tools, such as Augmented Reality (AR), Virtual Reality (VR), and gamified quizzes.
- Classroom-based training, focusing on hands-on diagnostics and repairs.
- Practical assignments, using prepared vehicles with simulated faults for real-world troubleshooting.
The Train-The-Trainer (TTT) model enables local trainers to roll out the program in their respective markets. Training materials are developed in English and can be translated into multiple languages to ensure global consistency.
The Impact
Innovam’s blended training programs ensure that workshop staff are fully prepared to service new vehicle models efficiently. The combination of repetition, hands-on experience, and interactive learning leads to higher retention and improved technical skills.
By centralizing training material development and utilizing a Train-The-Trainer approach, automotive brands maintain a consistent level of service quality across all markets. This ensures that dealership workshops worldwide can provide the best possible service and technical support for newly launched vehicles.